Your privacy at a glance
D & B Autocare manages this website and its website enquiry records. The external online booking service is provided by The Motorists Organisation Ltd (TMO), trading as Book My Garage, which handles information entered on BookMyGarage.
We only use your details to manage enquiries, bookings and services you ask for.
Website booking enquiry records
When you submit a vehicle registration using our booking form, D & B Autocare records the submitted registration, the click time and the website page used before opening BookMyGarage. We also count clicks that continue without a registration. This helps us understand demand for our booking service.
These records are held in our private staff dashboard using Cloudflare hosting and database services. Daily totals without registrations are retained to compare trends over time. Registrations are not sent to Google Analytics or Microsoft Clarity by this tracking feature.
A click is an enquiry, not a confirmed booking, and a registration alone does not identify the person using the website. Contact info@dandbautocaregarage.co.uk about these records or to request access or deletion.
What we collect
- Your name, email address, phone number and postal address.
- Your vehicle registration, MOT information and booking details.
- Basic website and cookie information used to keep the site working and understand how it is used.
We do not ask for bank or card details through this website.
Why we use it
- To send your booking request to the garage and manage the service.
- To reply to questions and provide booking updates.
- To maintain a Book My Garage account, if you create one.
- To request feedback after your visit.
- With your permission, to send service or MOT reminders and relevant offers.
Who receives your details?
Booking details are shared with D & B Autocare so the team can confirm and complete your booking. TMO may also use trusted service providers that are required to keep your information secure and use it only for the agreed service.
If information is processed outside the EU, TMO will use appropriate safeguards to protect it.
We do not sell, rent or lease your personal data.
How long is it kept?
Website booking-enquiry records are kept for ongoing analysis of enquiries and bookings. Their retention is determined by whether they remain needed for that purpose and by valid requests for deletion. Other customer and booking information is kept while needed to provide services, operate an account or meet legal requirements, and is then deleted or anonymised.
Your choices and rights
You can ask to see, correct, delete, restrict or transfer your information, or object to how it is used. You can also opt out of direct marketing at any time.
Cookies are explained separately in our Cookie Policy.
Contact the data controller
Email info@bookmygarage.com or write to: The Data Controller, The Motorists’ Organisation Ltd, 1000 Lakeside, North Harbour, Portsmouth, PO6 3EN.
If you are 16 or under, please get permission from a parent or guardian before sharing personal information.
Need help with your car?
Get a price online or talk it through with the garage.